A House Built on Safety and Dignity

Heartward House was created with a simple belief:
every person carries a story that deserves to be understood, not managed.

Heartward House brings a unique, soul-deep approach to supporting individuals with disabilities and complex needs in the context of Positive Behaviour Support. Our model is built on seeing people from the inside out and walking alongside them with empathy, vision, and honour. We look beyond behaviours and labels to the inner world — emotions, history, culture, strengths, and unmet needs.
To us, behaviour is not a problem. It’s communication. A message asking to be heard.

Grounded in trauma-informed practice and Positive Behaviour Support, we help people discover what brings them safety, calm, and meaning. Change is never forced — it grows naturally through connection, understanding, and dignity-focused strategies.

We support NDIS participants aged 7 and up across Darwin, NT, offering behaviour support that is consistent, relational, and deeply compassionate.

At Heartward House, support is not a plan — it is a relationship built on trust, curiosity, and respect.

This is a home for those who have been misunderstood or unseen. A place where people can soften, open, and grow.

This is Heartward House — where everyone belongs, just as they are.

Our mission

To walk beside children, youth, and adults with disabilities, trauma, or complex needs — and to co-create with them a life filled with hope, safety, voice, and
joy.

Our vision

A world where individuals with disabilities are not just cared for — but deeply known, deeply celebrated, and supported to lead lives of meaning, agency, and
love.

Our values

1. Compassion First
We listen deeply. We see the person before the plan.

2. From the Inside Out
We honour the emotional world, inner story, and unspoken truth beneath every behaviour.

3. Personhood Over Paperwork
We don't template lives. We tailor every moment of care and planning to the individual.

4. Wholeness & Joy
We believe healing includes joy, learning, music, love, and celebration.

5. Dignity Always
We are fiercely committed to preserving the dignity and humanity of every individual

Message from the Founder, from the Heart

As a registered Behaviour Support Practitioner in Australia, I’ve spent years working with individuals with disabilities, trauma, and developmental challenges. Along this journey, I learned to stop looking at behaviours as problems — and instead began listening to the cries beneath the behaviour, the stories unspoken, the dreams buried beneath diagnosis. I also deeply consider the science and the cries of our physiological needs — the fundamental drives that shape our feelings and actions.

This understanding is the pillar of my work and guides every decision I make in supporting the people I work with. I have come to see our participants not as broken, but as whole beings yearning to be seen, heard, and celebrated.

In every plan I’ve written, every meeting I’ve sat through, I have carried one deep conviction:
They too are worthy of a life painted with hope, belonging, and unshakable joy. A life with colour, music, laughter, learning, comfort, safety, freedom. A life where they are not managed — but loved. Not merely supported — but honoured.

Life is more than just surviving- it is about embracing it fully.
Over the years, I have walked beside people living with disabilities ( and their support staff), cried with them, laughed with them, and rejoiced in their milestones — and now my team and I are not just continuing this incredible journey, but sharing these stories across our incredible NT.

What an incredible privilege for me to undertake this work.

This could never be more exciting!

Heartward House